Privacy policy

You can use EduGuide without an account. The profile you build in the chat (your stream, subjects, interests, location and grades) is saved in your browser, on your own device.

When the advisor answers you, your message and the relevant parts of your profile are sent to our server and to an AI provider so it can write a reply.

Google shares your name, email address and profile picture with us. We also save your stream, grades and the programmes you add to My Applications, so they're there when you sign in on another phone. We never see your Google password.

We keep the name you give, the phone number you pay from, the Orange Money transaction ID of your payment, your messages and the payment screenshots you send. Our admins see them so they can confirm your payment, send your e-PIN, or refund you.

If you ask us to check your result, we also keep your WAEC exam number, exam year and whether you sat as a school or private candidate. Our admins use them only to check your result on WAEC's website and send it to you. Your result screenshot is kept in the same private chat.

To make sure a request isn't missed, our admins get a phone alert through Telegram with your name, phone number and the start of your message. A second alert through the ntfy app says only that there's a new request, with none of your details. Your e-PIN itself is never included in any alert.

Your PIN Help chat is linked to your browser on the phone you used, not to an account. If you lose that phone, an admin can move the chat to a new one after calling you on the number you gave. To stop misuse, we keep a scrambled (hashed) form of your internet address for one day when you start a request, never the address itself.

To see which parts of EduGuide are used, we record the kind of action (for example, “a chat was started”) and when, with a random ID stored in your browser. It doesn't include your name or contact details.

We also record which pages and which programme pages are opened, and roughly where a visit came from (for example TikTok, WhatsApp or Google), chosen from a fixed list. We never record your grades or anything you type for this. We may share totals only (such as “500 students looked at this university's programmes this month”) with universities or partners. We never share information about you as a person, and nobody can pay to change your results or their order.

To share the AI advisor fairly between students, your browser also keeps a second random ID. We store only a scrambled (hashed) form of it, for one day, to count how many AI answers each device gets. If you have a PIN Help request open, your browser remembers that too, so the PIN Help button can show your progress on other pages.

Our admins (a small team of at most 10 people) can see PIN Help chats, and, where needed to help you, the details you've saved. We also use trusted services to run EduGuide:

• Supabase and Vercel, which host our database and website
• Google, for signing in
• AI providers (xAI, DeepSeek or Google Gemini), which write the advisor's replies
• Telegram and ntfy, which deliver admin alerts

These services handle your information only to provide their part of EduGuide.

Your chat profile stays in your own browser until you reset the chat or clear your browser data.

PIN Help: 10 days after your request is finished (delivered and confirmed, refunded or cancelled), we delete your messages, screenshots, result files and any e-PIN in the chat, and remove your name, phone numbers and exam number. We keep only a record that a request was made, its price and payment reference, so our payment records still add up. If you reported a problem, nothing is deleted until it is resolved.

You can ask us to delete your information sooner at any time (see below).

• Use EduGuide without signing in.
• Clear your conversation with “Reset chat”, or remove everything EduGuide saved on your device by clearing your browser data for this site.
• Ask us to show you, correct or delete the information we hold about you. Message us through PIN Help. You can also WhatsApp or call us on +232 33 641 438, or email m83548306@gmail.com.

Many of our users are secondary school students. If you're under 18, please talk to a parent or guardian before you share personal information or make a payment through PIN Help.

If we change how we handle information, we'll update this page and the date at the top. Questions? Message us through PIN Help. You can also WhatsApp or call us on +232 33 641 438, or email m83548306@gmail.com. See also our Terms of use.